Frequently Asked Questions
Is this pillow suitable for all sleeping positions?
Our goose feather down pillow is designed to provide a soft, comfortable feel for many different sleeping styles. Comfort is personal, so the level of support may vary depending on your preferred sleeping position and individual preferences.
Will it go flat over time?
Like all feather-filled pillows, some natural settling can occur with regular use. Simply fluffing the pillow helps restore its loft and keeps it feeling comfortable for everyday use.
How do I care for the pillow?
To keep your pillow fresh and comfortable, fluff it regularly, use a pillow protector, and follow the care instructions provided on the product label.
Where are you located?
Our head office is located in Melbourne, Victoria
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How can I contact support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at dreamsourceco@gmail.com
Β Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.